Hassle Free Returns Policy

 

Relax and don't worry if something isn't quite right with your purchase. We want your experience with us to be a pleasant one so please read the returns options available to you.

Before sending back your return please contact us on info@gaabdesigns.com.au. Please put 'returns' in the subject line. You will be given an 'Authorisation to Return' code. We cannot accept returns without prior notification. 

 

CONDITIONS OF RETURNS

  • Any items returned for Refund or Store Credit need to be received by us in the exact condition that you received them. Tags still attached. Clothing neither washed nor worn.
  • Items must be returned to us within 14 days of delivery.
  • Customers are responsible for return shipping cost.
  • You will receive an email once we have processed your return.

 

FULL PRICED ITEMS

  • Eligible for - REFUND, EXCHANGE OR STORE CREDIT  
  • Must be returned to us within 14 days of delivery. 
  • Customers are responsible for return shipping cost both ways unless the item is faulty. Please see below.
  • NOTE: Refunds and Store Credits do not include postage. 

FREE POST ORDERS

  • Orders of $150 or more qualify for FREE postage. In the event that you wish to return the entire order for refund or credit, a flat fee $10 postage charge will be deducted from the refund or credit to cover my inital postage cost to send you the order. 

SALE ITEMS

  • Eligible for - STORE CREDIT only. No refunds given.
  • Must be returned to us within 14 days of delivery. 
  • If you would like a different style or size instead, please place another order. 
  • Customers are responsible for all shipping costs both ways. 

 FINAL SALE ITEMS

  • Please choose carefully as 'final sale items' are a final purchase. Final sale items cannot be exchanged, credited or refunded. 
  • It will be stated ‘Final Sale Item’ in the description of the item. 

 REFUNDS 

  • Full Priced items only.  
  • Refunds exclude postage.
  • Refunds are issued immediately but payment may take some time to show in your account.
  • Must be returned to us within 14 days from delivery.
  • Customers are responsible for return shipping costs.

 STORE CREDIT

  • All items are eligible for a store credit EXCLUDING Final Sale Items.
  • Valid forever! 
  • Excludes postage.
  • Store Credit will be issued immediately once we have received and approved your returned item/s. 
  • Must be returned to us within 14 days of delivery. 
  • Customers are responsible for return shipping costs.

EXCHANGES

  • We will notify you via email when we have processed your exchange and send you a new tracking number for your new item/s.
  • Customers are responsible for all shipping costs 

 

    FAULTY OR RECEIVED  WRONG ITEM

    • If you believe you have received a faulty or  wrong item, please send photos to info@gaabdesigns.com.au within 7 days. 
    • We will rectify this as quickly as we can. We will cover all costs to have the item either replaced or refunded.
    • Please contact us within 7 days of receiving the item to make arrangements. 

     

    Monday - Friday: 9.00am - 5.00pm
    Phone: 0402 311 561
    Email: info@gaabdesigns.com.au
    Address: PO Box 33 Pottsville NSW 2489

     

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